Last Updated: March 17, 2024
This Privacy Policy describes how D1 Pet Shop & Clinic (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our website (the “Service”) and veterinary services (the “Clinic”). It also explains your privacy rights and how the law protects you.
What information do we collect?
We collect two types of information:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, billing address, and pet information (name, species, breed).
- Usage Data: This includes information about how you use our website, such as your IP address, browser type, browsing history, and purchase history. This data is collected automatically by our servers.
How do we use your information?
We use your information for the following purposes:
- To provide and improve the Service: We use your information to operate and maintain our website and Clinic, process your orders, schedule appointments, and provide customer support.
- To personalize your experience: We may use your information to personalize your experience on our website and with our Clinic, such as by recommending products or services that we think you might be interested in.
- To send you marketing communications: We may use your information to send you marketing communications, such as emails or text messages, about our products, services, and promotions. You can opt out of receiving marketing communications from us at any time.
- To comply with the law: We may disclose your information if we are required to do so by law or in response to a lawful request from a government agency.
How do we share your information?
We may share your information with third-party service providers who help us operate our website and Clinic, such as payment processors, shipping companies, and marketing agencies. These service providers are only authorized to use your information for the purpose of providing services to us.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights with respect to your information:
- The right to access your information: You have the right to request a copy of the information we hold about you.
- The right to rectify your information: You have the right to correct any inaccurate information we hold about you.
- The right to erase your information: You have the right to request that we erase your information.
- The right to restrict processing of your information: You have the right to request that we restrict the processing of your information.
- The right to object to processing of your information: You have the right to object to the processing of your information.
To exercise any of these rights, please contact us using the contact information below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: hi@d1petshop.com
- By phone: 01322-277600
Additional Information for D1 Pet Clinic
- In addition to the information listed above, we may also collect your pet’s medical records during your pet’s appointment.
- We will only use your pet’s medical records for the purpose of providing veterinary care to your pet.
- We will not share your pet’s medical records with any third party without your consent, except as required by law.
We hope this Privacy Policy helps you understand how we collect, use, and disclose your information. If you have any questions, please don’t hesitate to contact us.